Exchanges and Returns
Return costs with DHL Retoure:
DHL Retoure within Germany € 6,90

If you’re not happy with an item or you want to exchange a size, you can exchange or return the item within 14 days of delivery. This is easy to do – just follow the instructions below.

 

HOW TO EXCHANGE OR RETURN AN ITEM:

  • Please complete the enclosed exchange/returns slip, and include the following:
  • The item number of the item you want to return (you’ll find this on the invoice and the tag).
  • The reason you want to exchange or return the item. This helps us to improve our service.
  • For exchanges: the size and colour (if applicable) of the item you would like.
  • Please put the completed form along with the item you’d like to return in its original packaging back in the parcel and seal it carefully.
  • Next, please send us a brief e-mail to: info@woolcandy.berlin. We will then email you back with a returns label.
  • Please print this out and stick it onto the parcel.
  • Take the parcel to a post or DHL branch. Please keep the postage slip until you have received the refund.

As soon as we have received the item in perfect condition, we will refund you the purchase price, less the returns cost using your preferred payment method.

PLEASE NOTE:

If you want to send a return from Switzerland or USA or organise the return yourself, please make sure you choose an insured delivery method and keep the postage slip until we have confirmed receipt of the returned item.

We are unable to accept uninsured returns or those for which postage has not been paid!

DHL Retoure International:
DHL-Retoure from the following countries:
Austria, Belgium, Denmark, Estonia, Finland, France, UK, Luxembourg, Netherlands, Poland, Switzerland, Slowakia, Slowenia, Spain, Czech Republic, Hungary, Cyprus € 12,90
Bulgaria, Italy, Latvia, Romania € 15,90
Lithuania, Ireland € 18,90
Sweden € 18,90
Greece € 23,90
Portugal € 29,90